Forms you may need to complete to complete your registration
Below are links to the two forms we require as part of registration and the School Enrollment Form that some families need
Having the forms ready before trying to complete the process is a great idea since filled-out PDFs will be needed prior to allowing your player on the field. These are the same forms provided as part of the registration process. When you get there in the registration, there is no need to download them again.
The Medical Release form is for the Manager to have it as a last resort to provide medical personnel if a family member isn't immediately available. It does not need to be signed by a doctor. Requiring it as part of registration will help us ensure every Manager has them available if an emergency arises.
The Concussion information sheet is because of California Assembly Bill 2007 (2016), which requires leagues to provide the form to all families and for families to acknowledge they have read the informaton by signing the bottom of the form. For the School Enrollment Form if not already filled in our League ID# is 9343. This form is not needed for players under the age of Little League 8 regardless of where their family currently resides and is not required by families residing within our league boundaries.
Need Help?
Sorry to hear you are having issues with getting your player registered. We want every player that wants to PLAY. Below are some suggestion used by other families to finish the process. If none of them work please let us know. If you figured out a path or want to share how you succeeded feel free to email the league at [email protected] or [email protected]. We are a volunteer organization, we count on everyone to help us make the season a success.
What do I do if I have forgotten my password?
Keep trying, in most situations you will get a prompt asking for your email address, which will generate an email to you with your username and a reset password link. From here, you will be taken to the site where you will be able to reset your password. If you do not receive your email reminder, make sure to check your spam/junk email folder.
I'm having trouble finishing my players registration. I can't get pass the first screen.
Chances are still need to add your players birth certificate or one of the prompts on the players profile before you can get into the order.
The system won't continue until a jpg or PDF has been uploaded to our system. We will take a passport if you can't find the certificate.
I'm having trouble with registration (I get an error message or the page won't load). What should I do?
Chances are you need to clear out the cache in your internet browser. This can be done by holding down the CTRL button and hitting F5. Once the system has completed this, you will most likely need to log back in to the website. If you were in the middle of a registration, you will be able to get the registration in your shopping cart (by clicking Go to Cart underneath the shopping cart picture) and pick up where you left off.
The Checkout screen won't accept my credit card. Why?
For several families they determined it was due to firewall or previous try with the wrong information. If clearning out your cache didn't work and none of the steps below try completing the order from your home computer or another system you have had success entering payments on.
Check again to see if all required information matches your credit card correctly (i.e. name, address, number, expiration date, etc.). Note: The name on your account must match the name that is tied with the credit card in your billing address as it appears in your credit card statement. Even something as simple as "street" instead of "st" will cause the system to reject your card.
- Check to make sure you have entered in your billing address as it appears in your credit card statement. Something as simple as "street" instead of "st" could be the reason the system rejected your card.
- If your security code is 000, try entering 001 instead.
- Try a different device, sometimes there are autofill fields that have not been cleared out or are unknownily preventing you from putting in the needed info.
- Sometimes it is the card, if you are trying to it with American Express, try MasterCard or Visa.
The site says there are no available programs for my child - what do I do now?
This can mean that registration has not opened, has closed or that your son/daughter is not eligible to participate based on birth date. Sometimes this happens because you have your player as the primary account or you have used the wrong birthdate (possibly your own) You can check this by clicking on My Account in the upper right hand corner of the page to ensure you are starting with you as the primary account holder and then clicking on Edit Player Info next to your child's name. Please make sure your child's birth date is correct.
When creating a new account, I get a message saying my e-mail address is already in use. What should I do?
This means you have already created a Sports Connect account. Click the option to Email me my account info and an email will be sent to you containing the username, password, and URL associated with your existing account. If you do not receive this email, please check your junk/spam folder.
How can I finish the order I see sitting in my shopping cart?
If there is an incomplete registration in your account, you will see the details of the order in the shopping cart section on your account screen.Click the Shopping Cart button to pick up right where you left off.
Follow the steps through to the checkout screen and make sure you click on the Submit button to complete the registration.
You will be able to tell that the order is complete because you will see an order confirmation screen with all of the details of the completed registration. You will also receive an order confirmation email to the email address you created your account with on the club's website.
Is my order complete?
You can make sure that your order is complete by logging into your account at ayso186.org and clicking on Order History from the My Orders tab.
You can also check your email to see if you received an order confirmation email - this email is like a receipt. Your child is not considered registered until you have received an order confirmation email.
What happens when a Credit Card payment fails?
When a credit card payment fails both the admin and the parent are notified. If the failed payment occurs on the initial registration checkout, the item will remain in the shopping cart for future payment. If the failed payment occurs in a payment plan, the installment defaults to a manual payment in which the account holder will need to manually pay on the site.
Failed payments can occur for a variety of reasons:
- Invalid Card
- Billing Address mismatch
- Payment type is not accepted
- Insufficient Funds
If a billing address mismatch occurs on multiple payment attempts at checkout, the cardholder's bank will hold payment on the card for risk of fraudulent charges. The bank will also hold these charges in a pending status on the card until further verified. Once verified, the pending charges will fall off of the cardholder's account